Journey Manual

Clear answers for the journey ahead.

We believe in complete transparency. This manual details exactly how we operate, from our routes across Europe to the moment your dog steps through your front door.

Arrival in the UK

The last leg should feel calm, not improvised.

The journey does not finish at a meeting point. It finishes at the adopter's home, with realistic updates, a sensible ETA window and a handover that is handled without rush.

For Adopters

What families should be ready for on arrival day.

  • Be available within the agreed arrival window
  • Have the home address and access instructions confirmed clearly
  • Be ready with collar, harness and a calm entry plan
  • Expect the dog to need decompression rather than a high-energy welcome
  • Understand that welfare and border reality matter more than an exact minute on the clock