How we handle personal information.

ADOPTR.UK is operated by ADOPTR LTD, a private limited company registered in England and Wales under company number 16774516, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

If you have a privacy question, you can contact us at journeys@adoptr.uk.

Depending on how you contact us, we may collect:

• your name, email address, phone number and organisation or family name
• journey enquiry details such as collection area, delivery address and timing
• communications you send to us by email, contact form or messaging platforms
• booking, invoicing and payment-related records where a transport service is agreed
• operational notes needed to coordinate a safe handover and delivery

We ask that rescue partners and adopters only share personal data that is genuinely needed for the enquiry or booking.

We use personal data to:

• respond to transport enquiries and prepare quotes or journey plans
• coordinate rescue collections, UK home drop-off deliveries and handovers
• review paperwork readiness and communicate about journey requirements
• keep adopters and rescue partners updated while a trip is underway
• manage invoicing, records, complaints and business administration
• protect our business, animals, staff and customers from misuse or unsafe requests

We normally rely on one or more of the following legal bases under UK data protection law:

• taking steps at your request before entering into a contract
• performing a contract where a booking is confirmed
• our legitimate interests in running and protecting a specialist transport service
• complying with legal or regulatory obligations where they apply

We only share personal data where it is necessary for the enquiry or journey. This may include:

• rescue organisations, shelters, adopters or foster contacts involved in the same journey
• professional advisers, insurers, accountants or payment providers
• technology and website providers who support our email, hosting or communications
• authorities, regulators or enforcement bodies where disclosure is legally required

We do not sell personal data.

We keep personal data only for as long as it is reasonably needed for the purpose it was collected, including record-keeping, legal, tax, insurance or dispute reasons.

As a general guide, enquiry records may be kept for up to 24 months, while booking and transaction records may be kept for longer where accounting, legal or compliance needs apply.

This website is currently designed as a simple informational site. We do not currently use advertising cookies or behavioural tracking on the website itself.

Basic technical data may still be processed by hosting, security or server infrastructure in order to keep the site available and secure. If we later add analytics or optional cookies, we will update this notice and any cookie controls accordingly.

Depending on the circumstances, you may have the right to ask us to:

• give you access to your personal data
• correct inaccurate or incomplete data
• delete data where there is no valid reason for us to keep it
• restrict or object to certain processing
• provide data portability where the law applies

You can also complain to the UK Information Commissioner's Office if you are unhappy with how personal data has been handled.

We may update this privacy policy from time to time to reflect changes to the business, the website or legal requirements. The version on this page is the current version.