Ground rules for the website and portal.

These terms apply to your use of the ADOPTR.UK website and rescue portal. The service is operated by ADOPTR LTD, a private limited company registered in England and Wales under company number 16774516.

If a transport service is booked, additional booking confirmations, pricing details or written agreements may also apply.

You may use the website and portal only for lawful purposes and genuine account, booking or support activity.

• do not misuse the service, interfere with it, or try to access data or accounts unlawfully
• do not submit false, misleading or unsafe booking information
• do not share account access with unauthorised users
• do not copy or reuse website content in a misleading or commercial way without permission

You are responsible for keeping your login details secure and for the activity carried out through your account. You must keep your account information accurate and up to date.

We may suspend or restrict access if we reasonably believe an account is compromised, used unlawfully, or creates risk for the platform, dogs, customers or partner organisations.

We work to keep the information on this website accurate and current, but the site is provided for general information only.

Cross-border animal transport rules, import requirements and route conditions can change. Nothing on this website is a guarantee of border acceptance, route approval or service availability.

Sending an enquiry through this website does not create a contract and does not reserve a journey slot by itself.

A booking is only confirmed when we expressly accept it and the required details, documents and pricing are in place.

We may decline, postpone or cancel a proposed journey where, for example:

• paperwork or required tests are incomplete, inaccurate or late
• the dog is not fit to travel or welfare concerns arise
• route, border, timing or operational conditions make the trip unsafe or impractical
• the requested service would put animals, staff or the business at unreasonable risk

Rescue organisations, adopters, fosters and other booking contacts are responsible for providing accurate information, including identity details, addresses, contact information, dog details and paperwork status.

Where a journey depends on documents, tests, approvals or receiving-party requirements, those must be in place in time for travel. We may help review readiness, but we cannot replace the legal responsibilities of the people arranging the transfer.

If you access personal data through the portal, you must only use it for the relevant booking, welfare, handover or support purpose. You must not export, reuse or share that data outside the agreed purpose or your lawful authority.

The website design, branding, text, images and other content on this site belong to ADOPTR LTD or are used with permission. You may not reproduce them for commercial use without prior written consent.

This website may link to third-party websites or services. We are not responsible for the content, security or policies of third-party websites.

Nothing in these terms excludes liability where it would be unlawful to do so, including for fraud or for death or personal injury caused by negligence.

Subject to that, we are not liable for indirect or consequential loss arising from the use of this website or portal, or from reliance on general website content alone.

We may update the website, portal and these terms from time to time. The current version published on this page applies from its stated update date.

These website terms are governed by the laws of England and Wales. Any dispute relating to the website will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law says otherwise.