The terms, in plain English.

These terms are between you and ADOPTR LTD, registered in England and Wales under company number 16774516, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ (“ADOPTR”, “we”, “us”).

The vans are operated by our partner transporter, Angels Rescue SRL, under UK long-journey authorisation UK/STAFF/T2/00115937. We remain responsible to you for the whole service.

The rescue is the organisation that books and pays for a dog’s place. The family is the person or household receiving the dog in the UK. A booking is made by the rescue, which confirms it has the authority to send the dog and to share the family’s details with us.

• Collect the dog in Romania and check her papers, harness and travel notes before boarding.
• Carry her to Great Britain with welfare stops, and deliver her to the family’s address.
• Act as her importer into Great Britain (see the next section).
• Send updates on the journey and a private tracking link for the family.

Rescue and rehoming movements into Great Britain are commercial imports. For every dog we carry, ADOPTR LTD is the importer of record: we are named as the importer on the import notification (IPAFFS), we file it, we keep the records, and we deal with the authorities about the import. The family is not the importer and has nothing to file.

As importer we rely on the documents and information the rescue gives us. We check them before the dog boards, but we cannot vouch for what a vet, a laboratory or the rescue has certified.

Before the papers-ready date for the transport, the rescue must provide, accurate and complete:

• an ISO microchip, read and matching the passport;
• rabies vaccination, given after the microchip, with the waiting period passed;
• a negative Brucella canis result, ELISA and SAT, from a sample taken no more than 30 days before the dog enters Great Britain;
• tapeworm treatment within the time the rules require, recorded in the passport;
• the health certificate signed by an official vet, and any other document the rules require;
• the family’s name, phone and delivery address, and any medical, behavioural or feeding notes.

The rescue confirms the dog is fit to travel. If anything is missing, wrong or late, we will not take the dog on that transport: her place moves to the next one at no extra charge.

If a dog is refused, held or sent back at the border because information or documents supplied by the rescue were false or incomplete, the rescue pays the resulting costs (such as care, quarantine or return). If it happens because of something we did or failed to do, we pay them.

The price is the one we confirm for each dog when the place is booked, and it covers the service described above. It is paid when the place is booked; payment holds the place. There is nothing to pay on the day of delivery.

If the rescue cancels before the papers-ready date, we refund the price in full. After that date, we move the place to a later transport instead of refunding. Once the dog has been collected, the price is not refundable.

Her welfare comes before the timetable. We may stop, reroute or delay the journey if a dog needs it, or because of weather, traffic, ferries, the tunnel or official checks. Times we give are estimates; we keep the family and the rescue informed, and the tracking link updates as we drive.

If a dog needs a vet on the way, we take her to the nearest suitable vet and tell the rescue and the family straight away. We pay for treatment needed because of something that happened on the journey; treatment for a condition she already had is charged to the rescue.

We deliver to the address the rescue gave us. An adult from the family must be there in the delivery window we confirm, and we call before we arrive. The handover happens inside the home or a closed garden; we scan her microchip, give the family her papers and ask them to sign the handover record.

If nobody is there, we wait or come back later the same day. If we cannot deliver after reasonable attempts, we keep her safe and agree the next step with the rescue; extra costs are charged to the rescue. Care of the dog passes to the family at handover.

We carry dogs with reasonable care and skill, by trained people, in an approved vehicle. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Otherwise, our total liability for one dog is limited to the price paid for her transport. We are not responsible for delays or losses caused by events outside our reasonable control, such as border closures, severe weather or official action, but we will always do what we reasonably can for the dogs in our care.

Each family gets a private link showing the journey. Please don’t post it publicly. Links close a few days after the handover.

If something goes wrong, tell us at contact@adoptr.uk or on 07476 401353; we reply within five working days. How we use personal information is explained in our privacy notice.

These terms are governed by the law of England and Wales, and its courts can decide any dispute. We may update these terms; the version that applies is the one in force when the place was booked.