Ask us anything.
These are the questions families ask us most, including the difficult ones. If yours isn’t here, call or message us on 07476 401353. A person answers.
Before she travels
How do I book her place?+
You don’t have to: her rescue books and pays for her place with us, and sends you the tracking link. If your rescue doesn’t work with us yet, send them our way.
When will she travel?+
On the first transport after all her papers are ready. Her rescue knows the dates and will tell you.
Can I see the van before she travels?+
Yes. Ask us for a video call and we will show you around the van and her compartment.
Am I the importer?+
No. A rescue dog coming to Great Britain is a commercial import, and someone in Great Britain must be legally responsible for it. That is us: ADOPTR LTD is named as the importer for every dog we bring. You have nothing to file.
Is it legal?+
Yes, when it is done properly: an authorised transporter, an approved vehicle, full health checks, and a UK company (us) named as the importer for every dog. Our numbers and documents are on the Safety & papers page.
On the road
Will the journey be stressful for her?+
Any journey is a lot for a dog, and we plan everything to make it calmer: her own compartment, a blanket that smells of home, quiet in the van, regular welfare stops, a climate-managed cabin. Most dogs sleep for much of the trip.
How long does it take?+
About thirty hours of driving from Romania to Dover, then the drive to your door. Door to door, usually four to six days from the day she leaves.
How often do you stop?+
At planned welfare stops along the route: water first, a calm check, a clean bed, food when it suits her, then quiet. You get a photo and a message from each stop.
Who looks after her?+
Two drivers on every transport, trained and certified to carry animals on long journeys. No solo shifts, and the dogs are supervised the whole way.
Can I see where she is?+
Yes, any time. Your private link shows the van on the map, the last stop and the time we expect to reach you.
If something goes wrong
What if she gets ill on the way?+
We stop and take her to the nearest vet, then call you and her rescue straight away. [CONFIRM: who pays for an emergency vet on the road.]
What if the van is delayed?+
Traffic, weather and ferries happen. The time on your link updates as we drive, and we call you if it changes by more than an hour.
What if her papers aren’t ready?+
She waits, safe with her rescue, for the next transport. We never take a dog with missing papers to a border.
What if I’m not home when you arrive?+
We call before we arrive, so this rarely happens. If it does, we wait or come back later the same day; she never stays alone in the van.
At home
What do I need before she arrives?+
A harness, a collar with an ID tag, two leads, a quiet bed and the food she already eats. The full list is on the Getting ready page.
She won’t eat or hides under the table. Is that normal?+
Yes, for the first days. Keep things quiet and let her come to you. If she hasn’t eaten anything after two days, call your vet, and tell us: we are always happy to hear from you.
Do I need to register her microchip?+
Yes. In her first week, register the chip with a UK database in your name and at your address. We remind you the day after she arrives.
Will you check on us after?+
Yes. We message you the day after and a week later. You can always reply and talk to a person.
Cost
Who pays for the transport?+
Her rescue pays us. Many rescues include it in the adoption fee; ask yours how they do it.
Are there extra costs on the day?+
No. Nothing to pay at the door, ever.
Still not sure?
Talk to us. We would rather answer ten questions than have you worry about one.